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March
2016
- Volume 10, Issue 1
Intensive Care Unit Nurses Experiences of Providing End of
Life Care
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Zakaria
A Mani
Saudi Arabian Ministry of Higher Education,
Monash University, Melbourne, Australia,
Sophiahemmet University, Stockholm, Sweden,
King Fahad Central Hospital, Jazan, Saudi Arabia.
Correspondence:
Zakaria A Mani,
MSN, BSN, RN
Email: Mani_Zakaria@yahoo.com
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Abstract
Introduction: Critically ill patients and death
are common in the intensive care unit. Evidence indicates
problems that affect the quality of end of life care.
Non-beneficial or palliative care is not explicitly
supported by critical care policy. Many patients do
not feel comfortable in the ICU. This situation can
distress ICU nurses when providing end of life care.
Aim: The aim of this thesis was to describe ICU
nurses' experiences of end of life care.
Method: A literature review was used and 16 recent
scientific articles were included in this study. Findings
were organized in Word files and data analysis was inspired
by qualitative content analysis.
Result: The result emerged that many of ICU nurses'
challenges may affect the quality of end of life care.
This included incompatible ICU environment, different
behaviours and cultures, feeling of unnecessary care
and lack of the following; emotional support, involvement,
procedures, standards and knowledge. On the other hand,
it found that an effective teamwork might improve nurses'
feelings in providing end of life care. Further, ICU
nurses have significant roles in supporting dying patients
and their families to be at peace, comfort and meet
their needs. Yet, modifying dying patient's environment
and allowing family presence in the ICU are important,
as well as, single rooms are considered as an ideal
place for dying patients and their families.
Conclusion: Many challenges of providing end
of life care were presented. These challenges may affect
the quality of end of life care, frustrate ICU nurses
and may struggle with nursing care and the personality
of nurses. On the other hand, ICU singles rooms were
recommended in end of life care and there are some significant
roles that may support dying patients and their families.
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Introduction
Critically ill patients and death are common in the
ICU [1]. A large epidemiological study estimates that one
in every five ICU patients dies [2]. Further study shows that
two and a half million people die every year in the United
States, 60 percent of them die in hospitals, half of this
60 percent die in ICU. These figures illustrate a situation
that may be similar to other countries. The number of individuals
dying in intensive care units has increased significantly
[1]. The intensive care unit does not clearly increase the
survivor rate, but futile medical interventions may prolong
the dying process for patients who have a fatal condition
[3].
Critically ill patients in an ICU commonly need life-saving
treatments in order to prevent premature death [4]. It is
considered that the ICU is a place for aggressive treatments
to cure critically ill patients and death is a treatment failure.
Furthermore, the appropriateness of the location of death
may be affected by some factors such as gender, illness, age
and socioeconomic status [5].
The number of patients in the ICU can increase rapidly; an
ICU environment does not necessarily improve quality of life
and patients' satisfaction. Thus, demands for appropriate
ICU care for patients with terminal illnesses increases [6].
Moreover, most end of life care research generally is focused
on improving quality of care in hospitals [7].
Many patients die in critical care settings with ongoing technological
interventions rather than making use of palliative care or
hospice facilities [5]. End of life care is an essential part
of ICU care. However, evidence indicates that there are problematic
issues with the quality of end of life care within ICU facilities.
For instance, patients die with mild or acute pain and physicians
often do not perceive patients' preferences. Families of ICU
patients have symptoms of depression, anxiety and stress disorder
[8]. Critically ill or dying patients experience feelings
of loneliness, pain, anxiety and fear. Unconscious patients
cannot communicate their wishes and needs [4, 9, 10].
Currently, non-beneficial or palliative care is not explicitly
supported by critical care policy. This leaves critical care
nurses without obvious guidelines to deal with dying patients
[11, 12]. In this study the author focuses on describing ICU
nurses' experiences about end of life care in two perspectives'
ICU nurses' challenges and supporting dying patients and their
families.
Aim
The aim of this study was to describe ICU nurses' experiences
of end of life care.
Method
In order to have a thorough overview of ICU nurses' experiences
of end of life care, a literature review was used. The search
process was performed through both PubMed and CINAHL databases.
Author performed MeSH terms and key words in accordance to
the study's aim. Then, the chosen key words were linked by
(AND) and searched between 2004 to 2014 publications in both
PubMed and CINAHL; search process in databases was described
(Tables 2, 3 and 4). The inclusion criteria for this study
is academic database resources such as MEDLINE and CINAHL,
nursing discipline, articles up to date or limited to last
ten years and qualitative and quantitative original primary
scientific articles.
Data analysis
The selected articles were read several times and analyzed
manually by the author. Then, findings that were relevant
to the study's aim were digitally highlighted in word file.
In the findings, two are as were focused on in accordance
with the study aim. ICU nurses challenges of providing end
of life care was highlighted in green colour and supporting
dying patients and their families was highlighted in yellow
colour. The findings were read again, then the coloured sections
were divided and each colour copied into separate Word files.
The coloured sections of text were organized in themes inspired
by qualitative content analysis. Manifest content analyses
were conducted. Manifest maintains the original thought and
text without any change [13]. The author used the coloured
sections of text, as meaning unit, then condensed the text
and made an interpretation. The interpretation was done in
close of the condensed meaning unit. The interpreted data
were sorted into sub themes. The common sub themes were posted
beside each other. Then the sub themes were sorted into the
two themes, ICU nurses challenges of providing end of life
care and supporting dying patient and their families (Table
I). Copies of condensed meaning units were posted in the matrix.
All these processes were conducted in Word files.
Validity of this study
When the validity is complex Lincoln and Guba (1985) suggest
that validity criteria is based on the credibility and authenticity
as a mark for quality. To enhance credibility and authenticity
of the study, the academic database resources MEDLINE and
CINAHL were used. The quality of selected articles was assessed
and classified based on the classification guidelines of Berg,
Dencker [14] and Willman, Stoltz [15].
The data analysis was inspired by qualitative content analysis
methodology and it was used for handling the text systematically.
The author checked that the interpreted data, condensed meaning
units, sub themes and themes were consistent in accordance
with the meaning unit. Then, every part that was checked was
underlined to assure that every part was done. The author
conducted this procedure to assure that interpretations and
understanding of the results were rigorous and reliable.
Result
Of 59 recent articles, 12 articles were included in this study.
Further, a reference list of the included articles was examined,
for references that were relevant to the study aim, and four
articles were added and a total of 16 articles that met the
study criteria were included in this study. The majority of
the selected articles were qualitative study (81%) and survey
(19%).
The results of the study are organized into two main themes.
The first theme is ICU nurses' challenges of providing end
of life care while the second theme is supporting dying patients
and their families in the ICU. The challenges are revealed
in the following:
Intensive care unit environment incompatible with end of life
care
The ICU environment may affect nurses' provisions of end of
life care due to many tasks and crowded situations [16]. Moreover,
patient privacy may not be considered in the ICU structure,
as evidenced by lack of individual curtains and beds that
are very close to each other. When the patients are naked
in the ICU and only wear a gown sheet, this may affect nurses
feeling toward patients such as a disrespect of patients'
privacy and confidentiality of their information [17]. Further,
the complexity of end of life care is not valued or understandable
because the intensive curative culture may affect end of life
care [18].
Conflict regarding goals of care
The physicians order aggressive medical managements that can
lead to exhaustion of the dying patients [19]. In addition,
aggressive medical management without benefit may frustrate
nurses [20]. Besides, many issues may lead to continued aggressive
medical management such as waiting for family to come or poor
prognosis [21].
Instead, physicians may not be quite sure of the prognosis
and effectiveness of care [22]. Therefore, patient prognosis
may cause conflicts or disagreements among different specialized
physicians that may affect the provision of end of life care.
Disagreement in prognosis is a big issue; it confuses family
members due to ambiguity and fearfulness [23]. However, it
was considered that the big challenges of providing end of
life care are dying patients who suffering from a painful
intervention and family members who refuse the poor prognosis
[24]. As well as, the fact that some medications for pain
relief like morphine can cause respiratory depression, thus
nurses have the challenge to administer these medications
[23].
Nurses expressed that they are confused when providing two
different types of care for various results, such as end of
life care and curative care. End of life care is used to meet
patients and their families' wishes and curative care is provided
to improve the patients well-being [20]. Moreover, physicians'
standards are different, thus meaning end of life care is
different among physicians [25, 26].
Lack of involvement
Nurses usually have close contact with patients and their
families but the nurses on the other hand often are not involved
in the medical decision-making process, thus nurses continually
expressed how important it was for them to be involved in
the decision-making and communicating with family members
[23]. However, nurses claimed that it is important to be more
involved in the decision-making process because, nurses know
the patients better than other professionals [27]
Different cultures
Different cultures of health care providers and patients may
affect their feelings and the provision of end of life care.
Thus, different cultures may lead to misunderstanding due
to different beliefs and behaviours [26]. Moreover, nurses
considered the patients belief about dying and death to be
a large barrier to providing end of life care [22].
Communication with dying patients or their families, who have
a different language, may affect nurses in providing end of
life care [22]. Further, miscommunication between nurses and
medical staff may affect the relationship with patients' families
particularly when providing different opinions about plan
of care and prognosis [21].
However, physicians often do not speak to the patient's families
or they try to avoid the situation and thus, that can affect
the relationship between physicians and families and it affects
the end of life care [19, 24]. Yet, poor communication of
physicians affects the end of life care and does not consider
the dying patients' dignity [26].
Lack of knowledge or training
Since no training or resources are available, nurses do not
know how to improve end of life care [26]. Novice nurses felt
the fear and challenge of dealing with dying, death and patient's
family. Novice nurses were not well prepared; they need training
or support from their colleagues in order to be ready [19,
28]. Moreover, lack of experience and knowledge of providing
end of life care are considered a big challenge [28]. However,
it was noted that some factors might affect end of life care,
such as workload and lack of palliative care services (Aslakson
et al., 2012).
Families' lack of medical knowledge is considered a barrier
for nurses to provide end of life care [23]. However, patients'
families are rarely considered, therefore nurses should be
taking care of patients' families socially, emotionally, and
spiritually [28].
Lack of policies or protocols may affect the provision of
end of life care. Junior nurses are supported by nursing leaders;
however, this is not enough to deal with the complexity of
end of life care [18]. When lack of protocols or guidelines
for end of life care is expressed, more education for nurses
to improve end of life care and how to communicate with patients'
families is required [23].
Lack of emotional support
ICU nurses' emotions are affected due to daily basis exposure
to critically ill patients [18]. Nurses, who provide end of
life care are suffering emotionally, it may affect their spirit
and feelings of hopelessness and depression. In addition,
it was difficult for nurses to deal with family members who
deny and refuse the reality of a patient's condition, this
situation added to nurses' emotional stress. Further, nurses'
emotions may be influenced by patients' conditions, such as
level of alertness, age, duration of care and possibility
of becoming an organ donor [29].
Nurses considered that the anxious families' reaction might
affect their provision of end of life care and their emotions
[29]. Further, the biggest challenge of providing
end of life care is the patient's family and friends who frequently
ask nurses for an update of the situation rather than a particular
patient's partner. Usually dying patient's families are sad
due to their patients' conditions and that may lead them to
ask nurses continuously [21].
Feeling of unnecessary care
Nurses often felt that when an intensive therapy should not
be offered, the caring may be considered as futile [27]. The
priority of care is provided for patients who may survive,
that may affect the provision of end of life care [29]. Further,
when the patient dies, the health care staff often considered
the situation as unnecessary care because they feel that the
care is ineffective [29]. However, nurses frequently mention
unnecessary care as the most challenging part of ICU care
[23].
Supporting dying patient in the ICU
The second theme of this study was supporting dying patients
and their families in the intensive care unit. These findings
of support emerged with the following:
Nurses' feelings of providing
end of life care
In order to support dying patients and their families, nurses
need to be emotionally ready. Nurses' feelings may be improved
due to having palliative care instead of curative care [23].
In addition, honouring self may improve nurses' feelings of
providing end of life care [16]. However, the intimacy between
nurses and team members is needed because it may create a
feeling of security and safety among nurses [20].
Comfortable care
Nurses felt that they are responsible of providing care, comfort
and protection to patients and their families. Further, pain
relief and symptom management were considered important parts
of end of life care. Besides, nurses are required to consider
emotional and physical peace. Emotional peace may be achieved
by meeting the patients' and families wishes and spiritual
needs [20]. The provision of comfortable care includes taking
care of hair, mouth, bathing, prevent pressure ulcer, provide
spiritual support and administering sedation, analgesic and
antimucolytics [18]. Moreover, nurses stated that they desired
to maintain the comfort of dying patients [23].
Nurses need to offer themselves sincerely and give dying patients
and their families certain attention. Moreover, touch is useful
to communicate gentle care, sincerity, good wishes and warmth
to dying patients and their families [16]. On the other hand,
humour may be used in some sad situations [23].
Maintaining dying patients' dignity
Protecting dignity for dying patients includes physical care,
privacy maintained, comfort and quality care [20]. Patients
and families have the right to information and truth as well
as involvement in the decision-making process [17]. Moreover,
dying patients need to have a good look such as hair combed,
hands are out and smell nice [30]. However, nurses are responsible
to be patient advocates, such as maintaining the legal position
and safety provisions for patients [30].
It was essential to maintain patient's dignity after death
and provide care with high respect [20]. Further, nurses considered
the deceased as a human being, thus care such as cleaning,
dressing the body and respecting the deceased is continued
[16].
Care of dying patient's family
Caring for patient's family was noted as a significant part
of care for dying patients
[20]. Nurses must frequently inform family members about the
patient's health care situation and assure their understanding
[31]. Family members desire accurate and continued communication.
However, it is felt that building a good relationship with
family is important because it may lead the family to trust
in nurses for information [23, 25].
Supporting family's religious beliefs must be considered because
it may help the family to access their spiritual value [28].
When a patient is dead, nurses should provide a peaceful bedside
scene and private place for a patient's family to cry [24].
Moreover, it was thought that caring of the dying patient's
family was important. The patient's family needs to be supported
and educated about moving from aggressive to comfortable care
[18]. However, in order to understand the family's thinking,
it is important to listen and realise what a family's reflection
is. Further, a systematic dialogue with the family members
and avoidance of giving uncertain expectation were recommended
[28].
Nurses, it was noted, have a desire for good memories for
the family in the patient's final moment [23]. Therefore,
nurses may support in creating memories for family members
to keep, such as having a patient's hand print, gathering
a patient's hair, bands and identity [18].
Patient's environment in the intensive care unit
Nurses thought that when the ICU is not created for dying
patients, single rooms are required because it may help nurses
to dignify death. Single rooms are an ideal environment for
dying patients because they provide privacy, space and quietness.
It helps to reduce patient and family exposure to others who
are dying or have died [18, 20]. Yet, nurses found that a
familiar and calm environment may support dying patients to
be at peace [31].
Having a designated contact with one of the family members
is supportive [21]. Nurses are needed to contact a patient's
family to visit and spend time with their patients [16]. Further,
it is important to support the family presence because family
members may provide care and improve the dying patient's emotion
[19, 24]. However, it is found that nurses are responsible
for assuring that patients are not dying alone and provide
emotional support particularly when family is not present
[20, 31].
Nurses may modify the patient's bedside environment from intensive
care to be more homely, such as removing clinical equipment,
changing hospital bed sheets with different colours, dimming
the light and putting up pictures [18]. Moreover, providing
temporary space around dying patients is significant. It provides
chances for family members, relatives and friends to be with
their dying patient [16].
Discussion
The result of this literature review has emerged insights
of ICU nurses' experiences about end of life care in both:
ICU nurses' challenges of providing end of life care and supporting
dying patients and their families.
Intensive care unit nurses' challenges of providing
end of life care
The ICU nurses' experiences of providing end of life care
showed many obstacles that may affect the quality of end of
life care. The result indicated that providing end of life
care might be a struggle for nursing care and the personality
of nurses. Many challenges of providing end of life care were
identified. All these challenges may increase nurses' frustrations.
Because, non-technical or palliative care is not explicitly
supported by critical care policy, critical care nurses are
left without obvious guidelines to deal with dying patients
[11, 12]. The result indicated a need for a particular protocol
or guideline for end of life care. It is evidenced by Ranse,
Yates [18] and Espinosa, Young [23]; they stated a lack of
policies or protocols of providing end of life care. Earlier,
three studies indicated a similar need for more end of life
care education, standardised procedures and protocols [10,
32, 33]. When a basic guideline or protocol was not available,
nurses may provide end of life care based on their experiences.
This may affect the quality of end of life care. Moreover,
the author suggested that guidelines or protocols are needed
to guide the provision of end of life care in the ICU. For
instance palliative care approach, may help nurses to get
confidence and guide them in how to support dying patients
and their families.
Twigg and Lynn [34] stated that many nursing colleges include
some end of life care in the course's content. Further, the
result indicated that lack of knowledge and experiences are
considered to be a big challenge to providing end of life
care [28]. However, nurses usually contact dying patients
and their families more than other professions [35]. Therefore,
the author thought that not only are the guidelines or protocols
needed but also that nurses must be well educated, prepared
and trained about end of life care or palliative care approach.
The nurses may face dying or death in any hospital setting,
therefore, end of life care courses must be well involved
in the nursing curricula in order to improve the quality of
end of life care.
The result illustrated that both providing aggressive medical
management without benefit and poor prognosis may frustrate
nurses. Nurses may face emotional distress when providing
care in these two situations, as well as it may obstruct nurses'
ability of providing optimum care. However, Espinosa, Young
[23] mentioned that nurses usually have close contact with
dying patients and their families but are not involved in
the decision-making process. The author suggested that physicians
must share with nurses and other staff the decision-making
responsibilities because nurses know the dying patients and
their families more than other professions.
Further, it is found that miscommunication
between nurses and medical staff may affect the relationship
with patients' families particularly when providing different
opinions about plan of care and prognosis [21]. Nurses must
be more involved in the decision-making process in order to
avoid different plans and improve end of life care.
Effective teamwork in the ICU may
help to avoid different opinions about the plan and increase
the consensus among team members. In teamwork, different staff
will perform decision-making process and that may improve
their communication and increase their satisfaction and awareness
of the process. The teamwork may help nurses to cope with
end of life care and reduce their emotional distress. The
result indicated that the intimacy between nurses and teamwork
environment is needed because it may create a feeling of security
and safety [20]. Furthermore, Hansson, Foldevi [36] mentioned
that the health care team includes different professions who
plan, coordinate and provide interventions. From the teamwork,
a holistic view of patients' situations may emerge. Yet, thinking
and discussing patients and their family members' situations
in the team help to view patients from a holistic perspective
[37]. The author suggested that it is very important to have
effective teamwork in the ICU and include palliative care
because it leads to perform thoughtful decision-making from
a holistic point of view. Effective teamwork may help to provide
optimum care and meet the needs of dying patients and their
families.
Wu, Chen [6] noted that the ICU environment does not improve
the quality of life and patients' satisfaction. Further, the
findings indicated that the ICU environment might affect nurses'
provision of end of life care due to many tasks and crowded
situations [16]. Patient's privacy was not considered in the
ICU environment [17]. However, it is important to support
the family's presence because family members may provide care
and improve dying patient's emotions [19, 24]. Therefore,
single rooms are an ideal place because they provide space,
privacy, quietness and reduce the exposure to other deaths
[18, 20]. The author suggested that the ICU environment must
be well structured with particular single rooms for dying
patients. Single rooms may help to maintain space for family
presence and quietness. It also allows dying patients to be
with their families, relatives and friends. Single rooms may
help nurses to provide end of life care effectively and meet
dying patients' and their families' need.
Supporting dying patients and their families
Intensive care unit nurses are required to assess and evaluate
patients and their families' needs by using holistic care
[38]. The result of this study illustrated nurses' roles in
supporting dying patients and their families. Nurses have
a main role that may maintain dignity and peace for dying
patients and their families in the ICU. Firstly, nurses' roles
toward dying patients include providing comfort care, emotional
and physical peace, pain relief, symptoms management, spiritual
support, privacy, calmness, space for family and friends,
maintenance of safety and being a patient advocate. In addition,
McCallum and McConigley [20] stated that emotional peace may
be achieved by meeting the dying patients' and their families'
wishes and spiritual needs.
Secondly, nurses' roles toward
dying patients' families include building a good relationship,
providing dialogue, listening and realising their thinking,
providing spiritual support, frequently informing family members
about their dying patients situations, providing good memories,
educating them about the move from aggressive to comfort care
and providing a peaceful and private bedside scene. The author
suggested that all these cares above might help nurses to
support dying patients' families and meet their needs.
Bersten and Soni [39] stated that the responsibilities of
nurses are different among health care systems and hospitals,
but the most important factors may consist of flexibility
and improvement of care. Thus, the author suggested that ICU
nurses needed to be flexible and improving their care by following
their guidelines and evidence-based resources. Moreover, nurses
must consider that dying patients' quality of life is different
because quality of life is individualized. Thus, flexibility
and improvement are needed, as well as, thinking and discussing
the dying patients and their families' situations in the team.
In effective teamwork, ICU staff may gain knowledge from each
other and that support may improve the quality of end of life
care.
Conclusion
This study set out to describe the ICU nurses' experiences
about end of life care in two areas. Firstly, ICU nurses'
challenges of providing end of life care may affect the quality
of care. The lack of knowledge, protocols, procedure and ineffective
teamwork regarding end of life care may frustrate ICU nurses.
The provision of end of life care may affect nurses and nursing
care. The author recommends that having courses about end
of life care or obvious guidelines like palliative care approach
is essential, as well as, integration of effective teamwork
regarding end of life care in the ICU., particularly when
it found that nurses have significant roles in supporting
dying patients and their families. Moreover, it was stated
that single rooms were recommended in the ICU. Further studies
are needed to clarify issues concerning end of life care in
the ICU and include the dying patients' perspective.
Acknowledgments
I would like to express my gratitude to Saudi Arabian Ministry
of Higher Education scholarship program for supporting my
studying funding. I would like also to thank
Sophiahemmet University College of their guidance and contribution.
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